Refund policy

Right of withdrawal 

The Customer has the right to withdraw from the contract, without indicating the reasons, within 14 (fourteen) days. The withdrawal period expires after 14 days from the day on which the Customer or a third party, other than the carrier and the designated customer, acquires physical possession of the goods.
To exercise the right of withdrawal, the Customer is required to inform Fase Uno of his decision to withdraw from this contract by means of an explicit declaration by e-mail to
To meet the withdrawal deadline, it is sufficient for the Customer to send the communication relating to the exercise of the right of withdrawal before the withdrawal period has expired.
If the Customer withdraws from this contract, he will be reimbursed for all payments made to Fase Uno under the contract without undue delay and in any case no later than 14 days from the day on which Fase Uno receives the notice of withdrawal. These refunds will be made using Credit Card, Pay Pal or bank transfer. The refund will be made based on the payment method selected by the Customer. In any case, the Customer will not have to incur any costs as a consequence of this reimbursement.
The Customer must return the goods at his own expense as indicated by Fase Uno, without undue delay and in any case within 14 days from the day on which he communicated his withdrawal from this contract. The deadline is met if the Customer sends back the goods before the expiry of the 14-day period. Shipping costs will be borne by the buyer.

The right of withdrawal is exercised correctly if the following conditions are fully met:
a) Sending an e-mail as specified above;
b) The products must not have been used or damaged.

The returned goods will be subjected to a quality control.
The products must be returned with tags and labels originally affixed, in perfect condition, new, unused and in their original packaging. The Customer will be held responsible for any lower value of the goods caused by handling other than that necessary to establish the nature and characteristics of the goods.